We have already been talking about how Facebook marketing can be an innovative way of taking your business on the global platform. Every year, Facebook marketing strategies change for the benefit of eCommerce marketers. Facebook wants to be your one-stop shop for news, products, and updates from your friends. With the world changing a mile a minute, it’s hard to scale, differentiate yourself, and maintain trust in the ever-changing marketing world. It is better for the eCommerce marketers to stay updated with the Facebook marketing trends for the coming year. The more you plan ahead, the better equipped you feel to manage those changes when they happen.
Handle sensitive issues in a private message. If I delete a post, I usually send the author of the post a private message and explain why their post was deleted and make myself available to answer any questions. Ninety percent of the time, they didn’t realize they were breaking any rules or they posted in the group by mistake. Be nice, be firm, and make sure they understand that you’re not trying to be mean or unreasonable, you’re just keeping the group on topic so that the experience is better for everyone.
For example, an auto dealership gets a large number of visitors who search for specific makes and models, but they do not click the call to action “schedule a test drive.” The dealership uses this information to create ads that provide additional sales information on the cars the visitors were looking at, which further helps develop the user’s interest in the vehicle, leading them closer to converting users to take action, such as schedule a test drive or value trade-in.
I’m a big fan of The Office, and I’ve seen each episode at least a half-dozen times. There’s a lot of great scenes, but one that always sticks out to me is the scene where Michael is trying to prove how much business knowledge he has, and Ryan asks him whether it’s cheaper to sign a new customer or keep an existing client relationship ongoing. Michael immediately answers a new client, but the answer is the opposite.
Customers seldom go to a website and purchase after their first visit. It’s even more rare for a customer to convert after clicking on just one ad, especially if they’re unfamiliar with your brand or your price point is relatively high. In most cases, there’s a long journey to get customers to convert and Facebook is uniquely positioned to handle the buyer’s journey along each step in a way that other channels can’t.
The way that consumers communicate is changing rapidly, as new tools are available that allow for quick, meaningful interactions. Instant messaging tools for mobile devices have grown exponentially, and along with them, tools like Facebook Messenger (with over 800 million users) and the Facebook-owned WhatsApp (with over 1 billion users) are growing too.
Advertisers can be savvy about using retargeting ads to generate repeat sales by advertising products similar to those that a customer has already purchased. Retargeting serves as a great way to cost-effectively use reminder advertising. Typically, previous customers are more likely to buy from you than someone who has never heard of you, so creating audiences of previous customers is a great way to generate ongoing sales.
Your Facebook ad campaign’s success will largely depend on whom you’re targeting. That’s why you need to know about the different Facebook audiences available to you. There are Saved Audiences, Lookalike Audiences, Custom Audiences, and audiences created by people that have interacted with your page or content before. By the end of this chapter, you’ll know what are the best Facebook ad audiences and how to create them. We’ll also talk about the Facebook Pixel that you’re going need for tracking your website visitors.
If you're an admin of a group, you can delete or archive it. Groups are deleted when they have no members. Deleting a group is a permanent action that cannot be reversed. When a group is archived, it won't appear in search results to non-members, and no new members can join the group. Learn more about the differences between deleting and archiving a group.